Former Customers

Making amends to former customers

If you paid wastewater charges between 1 April 2015 and 31 March 2020, but no longer pay from 1 April 2020, you may be eligible to apply for a payment.

How much you will get

Household bill payers that paid wastewater charges between 1 April 2015 and 31 March 2020, but who no longer pay from 1 April 2020 – may be eligible for a payment at the rate of approximately £9 for each of the five years (or part of a year) that they paid wastewater charges.

Payments to eligible former non-household customers will start at £11 for each of the five years (or part of a year) that they paid wastewater charges.

How to claim

You will need to apply for a payment through this page, between 1 April and 30 September 2020.

Apply for a payment

COVID-19 update: support completing claims

During this unprecedented time, we’re doing everything we can to protect our employees and customers, while making sure that we continue to supply you with water and wastewater services.

Our customer services teams are prioritising their support for our most vulnerable customers. As a result, we cannot currently provide telephone support for claims. We’re also unable to provide paper-based forms or help customers with walk-in queries.

We will update this page when these services are available again. If you cannot complete your claim online, please wait until then before contacting us. This will allow us to support those most in need. If you’ve already submitted a claim, you may have to wait longer than usual for acknowledgement.

Thank you for your patience.

Frequently asked questions

How do I claim?  

Why have the amounts changed from the sum of £61 mentioned previously?  

I'm a former customer who paid bills during 2010 to 2015. Why am I not eligible for a rebate or payment?               

If I’m eligible, but have debt on my account, will I receive a payment?  

I find filling out forms difficult. Can you help me get money back?  

I paid water charges but not wastewater charges – am I eligible for a payment?  

When will I receive my payment?