Making amends to former customers

If you paid wastewater charges between 1 April 2015 and 31 March 2020, but longer pay from 1 April 2020.
you are eligible to apply for a payment.

How much you will get
Household bill payers that paid wastewater charges between 1 April 2015 and 31 March 2020, but who
no longer pay from 1 April 2020- may be eligible for a payment at the rate of approximately £9 for each
of the five years (or part of a year) that they paid wastewater charges.

Payments to eligible former non-household customers will start at £11
for each of the five years(or part of a year) that they paid wastewater charges

To start your claim, Please select your situation below*.

*Claims are open between 1 April and 30 September 2020 - any claims received after this date will be rejected