Making Amends

Making amends to our customers

We’re making amends for past failings in the management and reporting of compliance at our wastewater treatment works. Here’s how:

  • From 1 April 2020, we will reduce wastewater charges for existing customers and make payments to eligible former customers - totalling £123 million*.
  • We’ve committed to providing greater transparency on our environmental performance reporting.
  • As part of our transformation programme, we’ve made fundamental changes to the way we operate to make sure all of the issues have been addressed.

*In 2017-18 prices

What this means for you

To find out if you’re eligible for a discount or payment, please select your situation:

I will continue to pay wastewater charges after 1 April 2020

I'm an existing wastewater customer

I paid wastewater charges between 1 April 2015 and 31 March 2020, but will no longer pay from 1 April 2020

I'm a former wastewater customer

Why we're making amends

To find out more about why we're making amends, read the additional information below.

What happened  

How we’re making amends  

Chief Executive statement